Return and Refund Policy

We want you to be satisfied with your purchase from MrRoundy. If you are not satisfied with your order, you may request a return within 30 days of delivery.

Returns

To be eligible for a return, your item must be returned in substantially the same condition in which you received it, with all included components and accessories.

To start a return, please contact our customer support team and provide your order number and the reason for your return. If your return is accepted, we will provide instructions on where and how to send your item.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible.

Please include your order number and photographs or other relevant information showing the issue. We will review the issue and, where appropriate, arrange a replacement or refund.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the product arrived damaged, defective, incorrect, or applicable law requires otherwise.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for the cost of returning the product.

Non-Returnable Items

We may be unable to accept products that have been materially damaged after delivery, altered, misused, or returned with essential components missing.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

For return or refund requests, please contact our customer support team and include your order number and details of your request.